In early 2017, Housing Plus commenced a project to implement an Outcomes Measurement Framework. Its purpose is to gain a better understanding of the outcomes and impacts of services, provide better evidence of outcomes and impacts to existing and potential funding bodies, and improve outcomes and impacts through optimal decision-making and innovation. The framework aligns with the NSW Human Services Outcomes Framework and the
Australian Social Value Bank.
A pilot project to trial the data collection surveys and processes, as well as the report generation systems, commenced in September 2017. Full implementation of the Outcomes Measurement Framework commenced in January 2018.
The first round of results will be available to view here shortly.
We contract the NSW Federation of Housing Associations to undertake biennial tenant satisfaction surveys.
The aims of this survey are to:
In 2016, our tenants showed good levels of satisfaction with most areas of housing services. We met all three NRSCH thresholds (set at 75%) including:
In 2017, our employees showed good levels of satisfaction with their roles and responsibilities, the work environment, management and the future direction of the organisation.
Housing Plus is a progressive social enterprise that re-invests ALL profits back into improving social outcomes for individuals and communities in regional NSW. Housing Plus is a registered not-for-profit company limited by guarantee, and is a Tier 1 accredited community housing provider.
Suite 8, Level 2, 113 Byng Street
Orange NSW 2800
PO Box 968 ORANGE NSW 2800
Phone: 1800 603 300
Fax: (02) 6361 1609