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ATTENTION HOUSING PLUS TENANTS! WE WANT YOUR FEEDBACK

ATTENTION HOUSING PLUS TENANTS! WE WANT YOUR FEEDBACK

Many of you would be aware that each year in conjunction with the Community Housing Industry Association (CHIA) NSW, the industry peak body for community housing providers in NSW, we carry out a Customer Satisfaction Survey.

This provides you with an opportunity to let us know what we do well and where we can improve. It helps us understand what is important to you so we can plan, seek out funding support and adapt our organisation to better service and support you.

Please keep an eye out for a letter from CHIA, which will have your survey enclosed. You can expect your survey to arrive in the post in April and you can either complete the hard copy return it using the reply-paid envelope provided, or use the username and password on the front page to complete the survey online via the below link.

communityhousing.org.au/HP24

We value your feedback and encourage you to complete the survey before Friday 17 May 2024. All tenants that complete the survey by Friday 17 May goes in the draw to win one of ten $150 Visa vouchers. 

If you have any questions about the survey or how the information will be used please feel free to contact Rochelle on 1800 603 300.

Coffee and a Chat: Kandos and Rylstone

Calling all Kandos and Rylstone Tenants!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Join us for a Coffee and a Chat this Friday 24th of January in Kandos and Rylstone.

You are all welcome to pop in and have a chat. There is no set agenda, you can Report a Repair, Voice a Concerns, or just get to know us a little bit better.

Kandos: 10am – 12pm at the Quoll Cafe
Rylston 12:30 – 2:30 at Saffron Kitchen

 

Energy education program to help alleviate energy poverty for low-income households

Energy education program to help alleviate energy poverty for low-income households

Housing Plus is aiming to improve energy efficiency in its tenanted homes by launching an energy education program for tenants within its current housing portfolio of over 900 properties across Orange, Bathurst and Mudgee.

The program aims to alleviate energy poverty that many low-income tenants experience by inducing behavioural change, delivering low cost and no cost measures to improve energy efficiency in the home, and reducing energy costs.

Justin Cantelo, Director of Strategy and Business Development at Housing Plus, says, “Many low-income households are experiencing, or at risk of, energy poverty through rising energy costs. These households spend a larger proportion of their income on energy bills than other households, particularly larger families, causing significant stress.”

“As well as overconsumption, we also see vulnerable and low-income households that choose to ration their energy use, with some avoiding heating and cooling their homes altogether to avoid unaffordable energy costs. This can impact enormously on health conditions.”

The new energy education program aims to assist vulnerable tenants to achieve greater energy literacy and to better access energy concessions, including those made available by the NSW Government through its Home Energy Action Program. Four easy-to-understand fact sheets are available for tenants:

Justin says, “We know there is an abundance of information on how to reduce energy usage in the home but accessing and understanding this information can be difficult for low-income households, particularly when there are so many different sources and there is often conflicting advice on the market.”

“These fact sheets will help our tenants make sense of all this information and will be available from our three branch offices in Orange, Bathurst and Mudgee, as well as on our website.”

“Staff from the NSW Office of Environment & Heritage have also visited our offices to train our tenancy relations officers and property inspectors on how to deliver energy efficiency information to tenants during home visits.”

The energy education program is funded by a $10,000 grant from Spark Tank, a community competition administered by Skillset with funding provided by the Office of Environment and Heritage. In March 2017, Spark Tank awarded $60,000 in funding to energy saving initiatives across the Central West.

The energy education program is part of Housing Plus’ long-term strategy to address energy poverty among tenants, which includes the installation of state-of-the-art split systems in tenanted homes to replace inefficient heaters, and draft proofing. This is being carried out with co-funding from the NSW Office of Environment and Heritage under the Home Energy Action Program.

Housing Plus is also in discussions with Kenjarhy Solar to install solar PV panels on some of its properties to achieve greater environmental impact and economic outcomes for tenants.

For further information telephone Justin Cantelo, Director of Strategy and Business Development, on 02 6360 3433 or email justin@housingplus.com.au

Notice: Annual General Meeting

Notice: Annual General Meeting

The Housing Plus Annual General Meeting will be held at 4:00pm on Thursday 26 November 2015 at Heritage House, 58 Summer Street ORANGE NSW 2800

All Welcome to attend.

RSVP by Monday 23 November 2015 to the Executive Assistant on 02 6360 3433 or emma@housingplus.com.au